Gary Vaynerchuk, Chairman of VaynerX and CEO of VaynerMedia once said:
“Producing content is now the baseline for all brands and companies.”
Here’s what Gary meant:
As a B2B marketer in today’s digital-first world, you must embrace content creation and content marketing. But taking and going all-in on Gary’s advice (like I assume you’re doing) means you’ll inevitably face the dilemma of:
Should I gate or ungate the content my team and I create?
You see, for every content created, be it ebooks, articles, whitepapers, infographics, case studies, templates, newsletters, etc., you have an option to either lock or make it available.
Ten to 15 years ago, this wasn’t a dilemma.
Easily, the answer would have been to gate your content.
It’s a different story today. With Sturgeon’s Law still holding true, everything has changed. I’ll come to Sturgeon’s Law in a bit.
For now, the question is…
In 2022 and beyond, is content gating still worth it?
I’ll answer the gated vs ungated content debate today. And if you’re a CMO or Marketing Manager, you should stick around to see the answer.
You’ll see a Product-Led Story-driven content marketing approach much more effective at helping you achieve your company’s demand gen and sales goals without gating any content.
- Sturgeon’s Law & the Fall of Gating B2B Content
- The Problem with Gating Content in 2022 and Beyond
- What is Product-Led Storytelling
- Does this Mean You Should NEVER Gate Content?
- Ditch Gating B2B Content. Embrace Un-gating PLS content
Sturgeon’s Law & the Fall of Gating B2B Content
In the beginning, only valuable content was gated.
As time went on, the obsession with vanity metrics took over. Marketers started gating most content they created. But because Sturgeon’s law holds, doing so led to the collapse of the content gating tactic.
First, what’s Sturgeon’s Law?
Sturgeon’s law is an adage coined by Theodore Sturgeon, an American Sci-Fi Author, and Critic. The law states…
“Ninety percent of everything is crap.”
Looking at most content on the web today, this is nothing but the truth. Over 90% of content created and made available on the internet is a replica of other content, and therefore, not so valuable.
But B2B marketers neglected this law when they gated most, if not all of their content.
And why did they put the majority of their content behind a wall?
Because the ‘lead generation’ and ‘MQL generation’ craze took over. You see, someone sold B2B marketers the pipe dream of acquiring, measuring, and optimizing for leads and MQLs as an effective demand generation strategy.
So in a bid to generate more emails slapped with ‘lead’ tags, the craze of content gating intensified. There’s data to support this. According to a Statista report, for 75% of content marketing efforts, the goal is to generate leads.
These ‘supposed leads’ get passed on to the sales team as SQLs to close. Sorry, to perform magic.
At first, it worked.
People hadn’t caught up with this tactic, so they gladly exchanged their details for what they assumed was valuable content. And the MQL tagging tactic boomed.
However, as more and more people realized most gated content wasn’t even worth their time, let alone valuable, they became wary.
And so today, everything has changed.
The Problem with Gating Content in 2022 and Beyond
Gating your content to generate MQLs is no longer an effective inbound marketing tactic. It won’t help you, a SaaS CMO or marketing manager, achieve your business goals.
Why do I say so?
When you tell people to surrender their email addresses in exchange for your piece of content, three things happen:
- They are convinced the information they’ll get is valuable and original, so they’ll input their main email addresses. Although nowadays, the number of people who even think so is pretty low. A LinkedIn survey reports that today, only 25% of B2B buyers are willing to share their details to access the content. Most prefer to simply pass on the content.
- Because they’re not so sure about the quality of your content, and if it’s worth giving up their details for, they sign up with bogus and worthless email addresses.
To make things worse for content gating, there are now tools providing temporary and disposable email addresses people can use to unlock content gates. Once supposed ‘leads’ get access to your content, these email addresses disappear.
- They abandon your content altogether. They leave your website and go to your competitor’s site without looking back. I have to say, this option has been my go-to response numerous times.
Here’s a visual depicting this:
More people are following the second and third paths: Signing up with fake emails or dumping your content altogether.
See the proof in this infographic from a LinkedIn survey of B2B buying teams:
As you can see, 39% of people will use fake details to access your gated content. And 81% will not download it at all.
These stats show the flaw in the ‘content gating tactic.’ And this means you must rethink it along with its aim of tagging forcefully-collected email with MQL tags.
MQLs are Dead. It’s Time to Stop Targeting Them
MQLs or leads are no longer what you should be targeting. They don’t mean much anymore in terms of driving demand and sales qualified opportunities.
“Here at Drift, we believe the MQL is dead.”
Two good reasons.
First, it is a long and tiring process trying to convert MQLs to customers. That type of funnel is slow and no longer effective as the MQLs or SQLs lose interest. You need a SaaS funnel that converts in days, not months.
“[If] somebody downloads a template for a training guide, that does not mean they want to buy training software. It just means that they need a guide for training.”
The reasons above show gating your content and prioritizing MQLs is not smart. It’s why Chris Walker, CEO of Refine Labs, made this post on LinkedIn:
Jason Vena, Marketing Director of Fusion Tech Integrated, agreed with Chris on gating content for amassing MQLs.
See his comment:
Now MQLs are off the table (since they do little to drive sales). What marketing metric should you target?
Do this Instead: Target Product Qualified Leads (PQLs)
Product Qualified Leads are MQLs on steroids.
A PQL is more likely to become a SaaS customer than leads or MQLs. Below, I’ve explained more about PQLs to clear up your confusion.
What are PQLs?
Let’s look at how Hubspot defined the concept.
“Product qualified leads (PQLs) are potential customers who have used a product and taken actions signifying a strong likelihood of becoming a paying customer.”
This definition states one thing clearly.
PQLs must have used your product at a point. Because they have experienced your product, they are more likely to buy the product. And to top things up, they’ve shown buying intent:
A 2021 TrustRadius report showed 41% of B2B Tech buyers made purchasing decisions after using a free trial, and 58% after a demo of the product. In other words, 41% of PQLs paid for B2B SaaS products in 2021.
Furthermore, the study found B2B buyers trusted experiencing the product more when making a buying decision:
Therefore, as a SaaS marketer, generating PQLs should be your primary focus.
“You can have an excellent Marketing team that brings you endless demographics & communication-based MQLs, and you can have great smart Salespeople that will try to convert these prospects to large deals. However, if the prospect does not use the product and see the real values, they won’t buy it.”
He went on further to say:
“If you are a B2B SaaS company, you must ensure you build a product that can be as self-service as possible. Make lower barriers to starting using your solution, and gaining fast success, as early as possible. be aware of the new kid in the block, the Product Qualified Lead (PQL).”
In other words, instead of worrying so much about MQLs, target PQLs. And the good news is: You can acquire PQLs directly from your content, which is more reason why you should leave it ungated. More on this soon.
So far, I’ve established three things:
1. Ungate your content. Doing this is good for business.
“For the love of all that is marketing, please don’t gate your content. It has little benefit to your business, and no benefit for your prospect. Gating your ebook means you’re thinking of you, not your customer. You’re putting your metrics above a good buying experience. Which guess what, will DECREASE the very thing you’re really trying to prove you’re good at anyways. So open the gates, and let the flood (of traffic) come in.”
Also, Impact, a B2B Sales and Marketing Agency shared some pretty interesting results from when they ungated their contents. Their pillar pages have driven over 25,000 website sessions and over 900 new contacts for the company. And they have also influenced more than $550,000 in revenue.
Other things I’ve hammered on are:
2. Ditch MQLs. Seriously, ditch them.
3. Embrace PQLs. Attract them by all means possible by adjusting your marketing strategy.
Again, a great way to attract PQLs is through the content you create and publish.
Let me explain better.
After ungating your content, you must step up your content game. You must craft (and not just create) content so readers can experience your product’s value as they consume it. Do this well enough, and you can inspire them to sign up for a free trial of your product (thus directly becoming a PQL).
That’s something our clients get from the pieces we craft for them:
But not any kind of content is capable of turning readers into PQLs. The content must be engaging, valuable, and solve a crucial pain point of the reader as they consume it. More importantly, you must tie everything up with relatable storytelling.
How do you create such content?
That’s where the Product-Led Storytelling Formula comes in.
What is Product-Led Storytelling
This unique SaaS content marketing approach transforms regular pieces into conversion-focused drafts:
How Do Product-Led Stories Attract & Convert PQLs?
How does it do this?
You see, everyone loves a good story, and the PLS content formula takes full advantage of this. So the formula involves creating content using your customer success stories (or case studies, if you will) and shows how your product solved the customer’s problem. The study by TrustRadius cited earlier also revealed 64% of B2B Tech Buyers rely on customer stories and case studies the most:
This data emphasizes the need to infuse customer stories and case studies into your ungated content pieces, which is exactly what a PLS content does.
A PLS content is broken down into 9 steps to create SaaS content that directly converts PQLs.
Here’s how it goes:
- Craft benefits-driven stories that promise to solve a problem for them. In order words, prospects should see value in your title.
- Get the context straight right off the bat. Your content mustn’t appeal to everyone. It should target defined ICPs who’ll get the most value from your product-led story.
- Show (and not tell) them your product can solve the problem addressed in the article, which gets keen on exploring your content.
- Make your content entertaining and engaging by infusing your PoV, quotes, stats, etc. Walk prospects through how to solve the problems your article addresses in real-time using relevant stories.
- Insert reviews and contextual CTAs, inviting those who consume your content up to this point to start solving their problems with your tool.
- Add more entertaining stories, as necessary. But, make sure you continue to insert snapshots of your tool in action.
- Use a more-detailed testimonial (with a reasonable outcome) to show that people similar to the ICPs your content targets have used your tool to achieve results.
- Switch on your SaaS copywriting skills and persuade those who engaged your content to this concluding part. Get them to imagine how their lives will be better if they signed up and started using your tool to solve the problems your product-led story walked them through.
- Don’t ask them to become a lead, download an ebook, or use a pop-up to disrupt them. Use a prominent CTA box, sweet copy, and button and ask them to trial/demo your product.
These 9 steps are further grouped into three crucial parts: Attract & Filter, Engage & Show, and Persuade & Convert.
These three sections, in turn, transform each content piece into a high-converting SaaS sales funnel of its own, irrespective of your distribution channel:
In the end, you gain PQLs (without gating your content).
This approach is a much better way to generate demand for your SaaS product than gating your content in hopes of generating MQLs wouldn’t you agree?
Does this Mean You Should NEVER Gate Content?
I’ve shown you why gating content doesn’t benefit your business or customers. But you might be wondering: Does this mean I should never gate content again?
No, not exactly.
You have to understand when I say you shouldn’t gate content again, it isn’t a hard and fast rule.
A major reason why content gating no longer works is that the content usually isn’t all that revolutionary. And the information is something the reader can find elsewhere.
“Gating content tends to turn away interested readers, as people are highly selective about who they share their contact information with. Hence, this tactic must be used with extreme caution, and only for content that’s truly unique or delivers a lot of value to readers.”
Rephrased, if your content is generic with only a little spin, it’s best to leave it ungated.
Now, if you do gate your valuable content, you must collect the necessary info for personalizing your follow-up. Don’t just collect emails without context and blast everyone with fluffy messages.
Like Victor Eduoh, our Lead Strategist posted,
“Ask for enough info to give you context for personalizing the follow-up.”
Ditch Gating B2B Content. Embrace Un-gating PLS content
2022 is upon us.
The internet is more competitive than ever.
Over 7 billion blog posts are published per day.
At the current insane volume, why would you lower your company’s chances of success by putting a lock on your content? If you do, a large portion of your target audience will simply look elsewhere for the information they need.
If your aim is to amass worthless leads which don’t translate to customers, then, by all means, gate away. But if you want anyone to value your marketing efforts, then don’t focus on amassing ‘leads’ or even MQLs.
Focus on PQLs.
Use the Product-Led Storytelling Formula to create SaaS content that generates PQLs more likely to become customers. If you do this, you’ll give your SaaS company a competitive advantage.